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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A context menu will appear. It offers comprehensive information about all the actions that you can perform on the page in question. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide selection of instructional video clips demonstrating how to use our Control Panel. They're created for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you are looking for, have a look at our comprehensive Frequently Asked Questions database, which contains questions asked by real users and offers real solutions. We constantly "revamp" our Frequently Asked Questions section with new questions & answers in an attempt to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, we have a fantastic team of client support engineers available 24-7 and ready to assist you with any problem. Each trouble ticket you submit will be answered in less than 60 minutes (the average support ticket response time being about 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 249481

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com